As a Hays Travel Assistant Manager you will assist the branch manager in coaching and developing a team of travel consultants to deliver exceptional customer service, ensuring we find our customers their perfect holiday.
You will draw upon your supervisory experience to support the Branch Manager in the day-to-day operation of the branch by achieving your own sales targets and motivating the team to maximise on their sales and overall profitability.
Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.
Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
Assisting with the day-to-day operation of the retail branch and foreign exchange bureau
Assisting with the supervision, coaching and development of branch staff
Ensuring the health, safety and general welfare of branch staff is maintained
Increasing the exposure of the branch
Identifying and meeting customers’ needs by providing exceptional customer service at all times
Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
Participating in promotional events and activities to increase exposure of the branch
Using social media to promote offers, generate customer engagement and sales leads
Leading by example in achieving individual sales targets and objectives
Ensuring that excellent customer service experience is provided at all times
Attending managers meetings, conferences and other promotional events as required
Ensuring both branch and staff appearance conform to company standards
Effectively performing administrative duties
Assisting in the recruitment of staff for the branch
Qualifications / Experience Required
Good leadership skills and experience of working within a supervisory role from a travel background with a proven sales record
Excellent travel product knowledge with a good working knowledge of tour operator systems
Ability to coach, develop and motivate a team
Results focussed to achieve and drive individual sales and team targets
Excellent communication and customer service experience
Good accuracy and numerical skills with the ability to understand and interpret financial statistics
Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
Competent IT skills
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
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