Job Vacancies

Company: Hays Travel

Position: Foreign Exchange Sales

For more information and to apply for this role, please contact:

Job Title: Foreign Exchange Sales Consultant

Department: Retail

Hours: Up to 37.5 hours per week, as per retail rota

Role Summary

As a Foreign Exchange consultant for Hays Travel, you will be responsible for ensuring the profitability of the foreign exchange bureau.

You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving your individual and team sales targets.

Key Responsibilities

  • Ensuring profitability of foreign exchange bureau
  • Achieving foreign exchange sales targets in relation to overall sales
  • Ensuring you are capturing and converting Hays Travel customers to purchase
  • Maximising individual and team sales of foreign exchange
  • Providing exceptional customer service at all times
  • Manage with the day-to-day operation of the bureau
  • Assisting with administration for branch
  • Adhering to company standards by following foreign exchange sales structure
  • Ensuring all sales opportunities are maximised in foreign exchange
  • Monitoring local competition and managing rates and margins effectively on a daily basis
  • Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
  • Accurate cash reconciliation and banking
  • Responsibility for security of the bureau
  • Work as part of a team to meet and greet customers, set up customer enquires
  • Willingness to be involved with Social Media activity
  • Willingness to participate in training appropriate to own development
  • Adhering to company policies and procedures


Qualifications / Experience Required


  • Direct sales experience, working to sales targets with a proven sales record preferably from a retail role
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience
  • Good accuracy and numerical skills
  • Competent IT skills


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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