Job Vacancies

Company: Hays Travel

Position: branch manager

For more information and to apply for this role, please contact:

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Job Title: Branch Manager

Department: Retail

Hours: Up to 37.5 hours per week, as per retail rota

Role Summary

As a Hays Travel Branch Manager you will demonstrate your leadership skills by training and developing a team of travel consultants, to deliver exceptional customer service ensuring we find our customers their perfect holiday.

You will be responsible for the day to day running of your branch, achieving your own sales targets and inspiring the team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures.

In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your customers and staff.

Key Responsibilities


  • Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
  • Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Supervising, coaching and developing branch staff
  • Ensuring the health, safety and general welfare of branch staff is maintained
  • Increasing the exposure of the branch
  • Using social media to promote offers, generating customer engagement and sales leads
  • Leading by example by achieving set targets covering all aspects of the retail branch
  • Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
  • Acting as an ambassador within the local community and attending all promotional activities and events
  • Ensuring that excellent customer service is provided at all times
  • Attending managers meetings, conferences and promotional events as required
  • Ensuring both branch and staff appearance conform to company standards
  • Assisting in the recruitment of staff who will report directly to you
  • Actively recruit, train and develop and apprentice within your branch


Qualifications / Experience Required

  • Previous managerial/supervisory experience from a travel background with a proven sales record
  • Experience of driving a sales team to  ensure profitability
  • Experience of motivating, coaching and developing a team to ensure job satisfaction and progression opportunities
  • Results focussed to achieve individual and team targets
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Excellent communication and customer service experience
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Competent IT skills


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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