Hours: Up to 37.5 hours per week, as per retail rota
As a Hays Travel Branch Manager you will demonstrate your leadership skills by training and developing a team of travel consultants, to deliver exceptional customer service ensuring we find our customers their perfect holiday.
You will be responsible for the day to day running of your branch, achieving your own sales targets and inspiring the team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures.
In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your customers and staff.
Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
Supervising, coaching and developing branch staff
Ensuring the health, safety and general welfare of branch staff is maintained
Increasing the exposure of the branch
Using social media to promote offers, generating customer engagement and sales leads
Leading by example by achieving set targets covering all aspects of the retail branch
Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
Acting as an ambassador within the local community and attending all promotional activities and events
Ensuring that excellent customer service is provided at all times
Attending managers meetings, conferences and promotional events as required
Ensuring both branch and staff appearance conform to company standards
Assisting in the recruitment of staff who will report directly to you
Actively recruit, train and develop and apprentice within your branch
Qualifications / Experience Required
Previous managerial/supervisory experience from a travel background with a proven sales record
Experience of driving a sales team to ensure profitability
Experience of motivating, coaching and developing a team to ensure job satisfaction and progression opportunities
Results focussed to achieve individual and team targets
Good accuracy and numerical skills with the ability to understand and interpret financial statistics
Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
Excellent communication and customer service experience
Excellent travel product knowledge with a good working knowledge of tour operator systems
Competent IT skills
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
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