Working as a Travel Consultant for Hays Travel you will provide excellent customer service to ensure we find our customers their perfect holiday, that meets their aspirations and dreams.
You will have confidence and flare to build rapport with our customers to meet their needs whilst having the ability to adapt your selling style through different communication channels such as over the telephone, face-to-face or through social media.
You will be equipped with specialist knowledge through ongoing training to confidently advise on an extensive range of holiday packages, tailor-made holiday experiences as well as a range of ancillary and insurance products, with a view to achieving your individual and team’s sales targets.
Achieving individual sales targets
Achieving team sales targets including foreign exchange
Assisting with the day-to-day operation of the branch
Identifying and meeting customers’ needs by providing exceptional customer service at all times
Participating in promotional events and activities to increase exposure of the branch
Actively using social media to promote offers, generating customer engagement and sales leads
Willingness to participate in and deliver training appropriate to own development
Ensuring that excellent customer service is provided at all times
Effectively performing administrative duties
Qualifications / Experience Required
Proven sales record from a travel background
Ability to work towards individual and team sales targets
Excellent communication skills and customer service experience
Good accuracy and numerical skills
Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
Excellent travel product knowledge with a good working knowledge of tour operator systems
Ability to navigate around in-house computer systems
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Have your say
We value your feedback, if you’ve got anything you’d like to say about the BID then don’t hesitate to get in touch.
Perhaps you’ve got an idea about an event? An offer you’d like to promote? Feedback on anything we’ve been doing? Your thought counts so we’d love to chat.